Gail Lawrence

Chainbow Ltd Disclaimer

This Site is owned and operated by Chainbow Limited, of Second Floor, 61 Southwark Street, London, SE1 0HL under company number 05763662 ("Chainbow").

 

These terms and conditions include general terms and conditions for use of this Site and terms and conditions relating to the sale and purchase of Services on the Site. Please read these terms and conditions carefully. Your use of the Site and the purchase of any Services on this Site will be subject to these terms and conditions. 

IMPORTANT LIABILITY STATEMENT

ACCURACY OF INFORMATION: We are not responsible for the accuracy of the information or the content which is contained in the Sellers Advertisements. It is the Seller's responsibility to ensure that all details relating to the Seller's Advertisements are accurate and it is the responsibility of the person responding to the Sellers' Advertisements to verify that it is satisfied with the accuracy of such details and to obtain all necessary information through independent authorities in relation to the Sellers' Advertisements.

LIABILITY: Chainbow try to make sure that all information that it posts on this Site is correct, and we will use reasonable care and skill in providing Services to you. As long as we have done that, we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site (including any articles posted by a third party or a Seller) or provided through any Service supplied by us to you.

THE LAW: We are not allowed to exclude or limit liability for death or personal injury caused by our negligence, for fraud, that we will use reasonable care and skill in providing the Services, or for any other liability which may not by applicable law be excluded or limited and we do not do so.

1 DEFINITIONS

In these terms and conditions, the following definitions apply:

"Advert, Seller's Advert and Seller's Advertisements" means the pictures, text and any other content which a Seller uploads onto the Site.

"Property" means the property which is the subject of the Advert which the Seller wishes to sell.

"Sellers" means any individuals who have subscribed to the Services and may advertise on this Site.

“Services” means any information and services ordered and/or provided by Chainbow through or via the Site and all services offered as part of the subscription.

“Site” means the web site at the URL www.chainbow.com, www.chainbow.co.uk and www.mychainbow.com, or WAP site or replacement site(s) from time to time.

2 USE OF THIS SITE GENERALLY

2.1 You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose other than as expressly set out in these Terms and Conditions.

2.2 The intellectual property rights in all contents of the Site and supplied as part of the Services, and in Chainbow's brands trade marks and logos ("Materials") are owned by Chainbow or its third party licensors. Except to the extent expressly set out in these Terms and Conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. "Chainbow ®" and "Beyond Property Management ®" are registered trade marks or applications for registered trade marks owned by Chainbow. You must not use any of Chainbow's brands, logos or marks without written licence.

2.3 We want our Site to be a safe, enjoyable place for all our users. Accordingly you will not post to or transmit through our Site any material that would violate or infringe in any way upon the rights of others. You shall not post or transmit:

(a) any threatening, harmful, menacing, racist, offensive, sexual, defamatory, obscene, pornographic material;
(b) any material infringing any intellectual property;
(c) anything to harass, stalk or threaten others;
(d) anything to misrepresent your identity or status; or
(e) any material, or do anything which violates local law or regulation, or would give rise to civil or criminal liability;

and you shall not:

(f) hack into the Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar material that may reasonably be expected to inhibit other users from using and enjoying the Site;
(g) upload or otherwise make available any material protected by a proprietary right, including but not limited to copyright and/or trade mark or other third party right without express written permission of the owner of such right; or
(h) do anything which may damage or destroy the reputation of Chainbow or any third party.

2.4 In respect of your Advert, you agree and warrant that:

  • you have the legal right to sell your Property;
  • that the Advert is not misleading in any way as to the nature, ownership, quality, location, value or other elements of the Property that you are selling;
  • you either own, or have obtained any consents necessary to use any photographs in your Advert;
  • that your use of this Site is not in contravention of any other contract that you may have entered into, including any contract with an Estate Agent for the sale of the Property;
  • you are responsible for conducting any viewings with people who respond to your Advert;
  • you will inform Chainbow immediately if you sell the Advertised Property; and
  • you agree to grant us a worldwide, royalty free, perpetual, non-exclusive licence to use, display, reproduce, adapt, modify, publish, distribute, perform, promote, archive, translate your Adverts or do any other things as Chainbow deem reasonably necessary to operate and manage the Site.

 

2.5 Chainbow accepts no obligation to monitor the use of the Site. However, we reserve the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials (including Adverts), to block your access and to take such other action as may be reasonably necessary to prevent any breach of these Terms and Conditions or any breach of applicable law or regulation. Chainbow will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

2.6 Chainbow may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.

3 YOUR PERSONAL INFORMATION

3.1 Usage of your personal information is governed by Chainbow's Privacy Policy which forms part of these Terms and Conditions. In the event that Chainbow undergoes reorganisation or is sold to a third party, you agree that any personal information Chainbow holds about you may be transferred to that reorganised entity or third party and used in accordance with the Privacy Policy.

4 LIABILITY

4.1 You are referred to the important liability statement at the top of these terms and conditions.

4.2 Making your experience at Site enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of the Site from time to time. We will try to schedule maintenance during what we anticipate will be relatively low levels of online activity. We also need to be able to do emergency maintenance and/or suspend access to the servers where, using our reasonable discretion, we see the need to do that. That could be because there are attempts to get round our security measures, because there is a serious problem with the functioning of the Site or if we have a legal or regulatory issues with the Site or its content. We will try to have the Site available again as soon as we think it is safe to do so.

4.3 The Site includes links to external sites. Chainbow has included links to these sites to provide you with access to information and services that you may find useful or interesting. Chainbow is not responsible for the content of these sites and pages or for anything provided by them, and we recommend that you familiarise yourself with the terms and conditions together with any privacy policy of any external site.

4.4 Subject to the important liability statement, Chainbow is not liable for failure to comply with these Terms and Conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

5 PASSWORD

5.1 As part of the Services offered via this Site, and depending upon which type of services you are being provided, you will either be asked to provide a password or you will be issued with an individual password which may be used to access the Site, Services and those pages whose access is restricted to members only. You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.

5.2 In the event of any failure or error in the operation of a password, you shall cease using the password and exit the Site immediately, and notify Chainbow of such failure or error. Also, you must cease to use and delete the password from any of your records.

5.3 Chainbow reserves the right to change your password and user name at any time in its sole discretion and you agree to notify Chainbow promptly of any changes to your registration details.

6 SUSPENSION AND TERMINATION OF SERVICE

6.1 Chainbow may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any sites or pages linked to it will be not necessarily be uninterrupted or error free.

6.2 Chainbow may terminate the Service immediately in the event you breach any of these Terms and Conditions or if you are late in paying or do not pay any sums due (including if the credit/debit card you use is not valid or does not work for another reason).

7 CONTRACT INFORMATION

7.1 Our invitation to you to order a subscription to the Chainbow Services is not an "offer" by us to sell you a subscription at the prices on the Site. Instead when you complete the registration form, you make an offer to us to buy a subscription, which we can accept or reject. The order is finalised (and a legal contract is created between us) when we send a confirmatory email accepting your order. If there is a mistake in the subscription pricing on the website then, when we receive your order we will email you and set out the correct price and give you the opportunity to request a subscription at that price or you may decide not to subscribe.

7.2 Once your order is finalised, you cannot cancel it before the end of the subscription period you have requested, unless our service is not in accordance with these Terms and Conditions and that entitles you under normal legal rules to terminate your order.

7.3 IMPORTANT: there is a law called the Consumer Protection (Distance Selling) Regulations 2000, which would normally allow you to cancel an Internet purchase (usually within seven days). However, you agree in this case that you will not be able to cancel your subscription in this way once you receive the confirmatory email from us.

7.4 If your Property is either sold (whether or not through Chainbow) or you request us to remove your Advert from the Site, the amounts you have paid under your subscription to the Services shall not be refunded.

8 PRICING AND AVAILABILITY OF INFORMATION AND SERVICES

8.1 Information displayed on the Site as to pricing and availability is subject to change by Chainbow without notice. Payment for the Services will be made via the Site in accordance with the procedure explained on the Site.

8.2 While we aim to be make Sellers Advertisements available within 24 hours of them being submitted to us, we cannot guarantee the time period in which the Advertisement will available for other Site users to view. As we process your order, we will inform you by e-mail when we estimate your Advertisement to be available.

9 WARRANTIES

9.1 Chainbow warrants that the Services will be supplied with reasonable skill and care.

10 SUBSCRIPTION SERVICES

10.1 The Chainbow Services are offered on a subscription basis. Subscription to such Services may be available for varying commitment periods (e.g. 1 month, or 3 months). Payment for the Services will be made via the Site in accordance with the procedure and pricing explained on the Site.

10.2 We will collect all monthly fees due from the debit/credit card you tell us about upon registration. As stated above, we may suspend or cancel any Services on reasonable notice to you, including your subscription, in the event we are unable to secure payment using your debit or credit card.

10.3 Subscriptions with fixed commitment periods may not be cancelled until all the monthly payments have been made. Any attempt to cancel such payment may result in Chainbow deducting the balance of payments due immediately for Services up to the date of attempted cancellation and reasonable compensation for the loss Chainbow is likely to suffer.

11 GENERAL

11.1 Chainbow may change these Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current Terms and Conditions. You should check these each time you revisit the Site. These Terms and Conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. If any provision of these Terms and Conditions is found to be unenforceable, this shall not affect the validity of any other provision. Chainbow may delay enforcing its rights under these Terms and Conditions without losing them. You agree that Chainbow may sub-contract the performance of any of its obligations or may assign these Terms and Conditions or any of its rights or obligations without giving you notice.

11.2 These Terms and Conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

11.3 If you have any enquiries or complaints (about the Service or someone else’s use of the Site) then please address them to: Chainbow Limited, of Second Floor, 61 Southwark Street, London, SE1 0HL (VAT Number: 882 704 896) or email customerservice@chainbow.com.

PRIVACY POLICY

CHAINBOW LTD

Chainbow is committed to protecting your privacy and this Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using this Site and our services, you unconditionally agree to be bound by this Privacy Policy. Chainbow wants to offer you the best possible Internet experience. Consequently, additional functions, features, products or services are incorporated into the Chainbow Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Chainbow's Privacy Policy Manager (see the section “Contacting Us” below)

WHAT DO WE COLLECT PERSONAL INFORMATION FOR?

In order to:

  • Administer subscriptions with us;
  • Process orders, payments or Adverts submitted by you;
  • Customise the service we provide to you;
  • Administrate or otherwise carry out our obligations in relation to any agreement you have with us including your subscription to our Service;
  • Anticipate and resolve problems with any Services supplied to you;
  • Carry out market research and tracking of data;
  • Send you information about products and services (if you have chosen to receive such information);

We need to collect and process personal information about you (including your name, a user name, gender, birth date, address, contact telephone number, email address and your password ). Certain information is collected automatically, as described later in this Privacy Policy.

Chainbow may offer products or services in conjunction with our carefully chosen partners such as product fulfilment partners. If in order to use that service or purchase a particular product, your personal information needs to be shared or if our partner needs to collect and use it, then we will tell you when you first go to use that service. Please note that certain products or services may be unavailable if you do not want to disclose the personal information you are asked for.

LOG FILES/IP ADDRESSES

When you visit our Site, we may automatically log your IP address (the unique address which identifies your computer on the Internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. We will not use these for any other purpose.

NON-PERSONAL INFORMATION

We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.

INFORMATION PLACED ON YOUR COMPUTER

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you visit our Site and help us to show you advertisements which are relevant to your interests.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain elements of our Site functionality may not work correctly if you set your browser not to accept cookies.

IMPROVING OUR SERVICE

If you have agreed that we can, staff from Chainbow, or from our agents, may contact you from time to time by e-mail or by telephone in order to get your views and comments on the Service we provide to you.

DISCLOSING YOUR INFORMATION TO OTHERS

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

We will only sell your personal information to a third party as part of a sale of the assets of Chainbow.

INFORMATION ABOUT PRODUCTS AND SERVICES

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information from time to time we may send you details of products and services which we think may be of interest to you. If at any time you do not wish to receive these details, then send a blank e-mail message to nomarketing@chainbow.com.

In addition, from time to time, again, where you have agreed, companies in the Chainbow group may share the information you supply to us with selected third parties to enable them to send you information which may be of interest to you. If at any time you do not wish us to share your information in this way, then send a blank e-mail message to nothirdparties@chainbow.com.

KEEPING OUR RECORDS ACCURATE

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, including updating your Advert, you may do so at any time. If you have another query relating to your information, please contact us as set out below.

PUBLIC FORUMS AND CHAT ROOMS

Our Site may make chat rooms, forums, message boards, and/or news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.

THIRD PARTY SITES

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and recommend that you check the policy of each site you visit.

TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EUROPEAN ECONOMIC AREA

As part of the services offered to you through our Site, the information you provide to us may be transferred to countries outside of the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers or partners is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take appropriate steps to ensure that your privacy rights continue to be protected.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

CONTACT US

If you have any enquiries in relation to this Privacy Policy then please address them to: Chainbow Limited, of Second Floor, 61 Southwark Street, London, SE1 0HL (VAT Number: 882 704 896) or email customerservice@chainbow.com.

 
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Chainbow

Second Floor,
61 Southwark Street,
London,
SE1 0HL
T: 020 7928 9944
 
General Enquiries:
ask@chainbow.com
 
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cardpayments@chainbow.com

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